Shipping policy
At Ground Hopper, we take great care to ensure your order is processed and shipped in a timely manner. Here is what you can expect from our shipping process:
Order Processing Time : Orders are typically processed within 1-3 business days . You will receive a confirmation email with your order details once your order has been placed. A second email with tracking information will follow once your order has been shipped.
Shipping Options : We offer several shipping options at checkout to suit different delivery needs:
- Standard Shipping : Delivery within 5-10 working days within the country.
- Express Shipping : Available for faster delivery within 2-3 business days for an additional fee.
- International Shipping: Shipping times vary depending on destination, but international orders typically arrive within 7-14 business days .
Shipping Costs : Shipping costs are calculated based on the weight of your package, destination, and shipping method chosen at checkout. Any applicable customs fees or import taxes for international orders are the buyer's responsibility.
Track your order: Once your order has been shipped, you will receive an email with a tracking number. You can track the progress of your delivery by visiting the shipping carrier's website.
Delivery Delays : Occasionally, shipping delays may occur due to factors outside of our control, such as weather conditions, customs processing times, or shipping carrier issues. If your order is delayed, we will notify you as soon as possible.
Lost or Stolen Packages: We are not responsible for lost or stolen packages that have been confirmed delivered. Please ensure your shipping address is correct and consider delivering to a secure location if necessary.
Order Processing Time : Orders are typically processed within 1-3 business days . You will receive a confirmation email with your order details once your order has been placed. A second email with tracking information will follow once your order has been shipped.
Shipping Options : We offer several shipping options at checkout to suit different delivery needs:
- Standard Shipping : Delivery within 5-10 working days within the country.
- Express Shipping : Available for faster delivery within 2-3 business days for an additional fee.
- International Shipping: Shipping times vary depending on destination, but international orders typically arrive within 7-14 business days .
Shipping Costs : Shipping costs are calculated based on the weight of your package, destination, and shipping method chosen at checkout. Any applicable customs fees or import taxes for international orders are the buyer's responsibility.
Track your order: Once your order has been shipped, you will receive an email with a tracking number. You can track the progress of your delivery by visiting the shipping carrier's website.
Delivery Delays : Occasionally, shipping delays may occur due to factors outside of our control, such as weather conditions, customs processing times, or shipping carrier issues. If your order is delayed, we will notify you as soon as possible.
Lost or Stolen Packages: We are not responsible for lost or stolen packages that have been confirmed delivered. Please ensure your shipping address is correct and consider delivering to a secure location if necessary.