Return policy
At Ground Hopper, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are committed to making the return process as simple and straightforward as possible.
Returns : If you are not satisfied with your order, you may return the items within 30 days of receipt. Items must be in their original condition, unused, unwashed and with all tags attached to be eligible for return.
Non-Returnable Items: Personalized or customized items, sale items, and items purchased during promotions are non-returnable unless they are defective or damaged upon arrival.
Return Process : To initiate a return, please contact us at [Customer Service Email] with your order number and details of the item(s) you wish to return. Our Customer Service team will provide you with a prepaid return label and return instructions. Please ensure the item is packaged securely.
Refunds : Once we receive and inspect your returned item, we will send you an email notification of approval or rejection. If approved, the refund will be processed within 5-7 business days and a credit will automatically be applied to your original method of payment.
Exchanges : If you would like to exchange your product for a different size or color, please follow the return process and then place a new order once the return has been processed.
Return Shipping Costs : We will cover the return shipping costs for defective or damaged products. For other returns, the return shipping costs will be deducted from your refund.
Returns : If you are not satisfied with your order, you may return the items within 30 days of receipt. Items must be in their original condition, unused, unwashed and with all tags attached to be eligible for return.
Non-Returnable Items: Personalized or customized items, sale items, and items purchased during promotions are non-returnable unless they are defective or damaged upon arrival.
Return Process : To initiate a return, please contact us at [Customer Service Email] with your order number and details of the item(s) you wish to return. Our Customer Service team will provide you with a prepaid return label and return instructions. Please ensure the item is packaged securely.
Refunds : Once we receive and inspect your returned item, we will send you an email notification of approval or rejection. If approved, the refund will be processed within 5-7 business days and a credit will automatically be applied to your original method of payment.
Exchanges : If you would like to exchange your product for a different size or color, please follow the return process and then place a new order once the return has been processed.
Return Shipping Costs : We will cover the return shipping costs for defective or damaged products. For other returns, the return shipping costs will be deducted from your refund.